Streamlining Student Admissions for 50% Faster Completion

One portal, six stages, two very different users.

SPMB Front is the student-facing admission portal in SEVIMA’s higher-education platform. Applicants use it to explore paths and programmes, register, pay, upload documents and follow every stage until re-registration.

1. 01Find a path
2. 02Pick a programme
3. 03Register & pay
4. 04Biodata & files
5. 05Selection & result
6. 06Re-registration

Where applicants get stuck.

From user flow to tested interface.

Every decision traces back to a problem.

SOLUTION 01 · Admission information

Make every option comparable at a glance.

Many paths and waves, each with different dates, fees and levels, made it difficult to compare options or know where to start.

1. 01Filter first by level and category before reading.
2. 02Group paths by category, each with a line on who it is for.
3. 03Show the same facts in the same order on every card: dates, form fee and level.
4. 04Give each option one full-width action.

WHY IT WORKS

A fixed order of facts turns reading into scanning, so comparing ten options takes the effort of comparing two.

SOLUTION 02 · Registration form

Break the form down and keep the context visible.

A long form mixed requirements and made applicants unsure about the steps and their chosen path.

1. 01Use three named steps and a “0/3 completed” counter.
2. 02Explain up front that the account is created inside the form.
3. 03Keep the selected path visible, with a link to change it.
4. 04Use clear labels and required markers on every field.

WHY IT WORKS

Short steps make the task feel finite, and visible context prevents wrong choices before payment.

SOLUTION 03 · Applicant dashboard

Always show where I am and what comes next.

Returning applicants needed to reorient themselves across a journey that takes weeks.

1. 01Keep a persistent stage list with a completion count.
2. 02Show the result and next action in one clear message.
3. 03Place statuses beside the tasks they describe.
4. 04Include an applicant summary to confirm path and programmes.

WHY IT WORKS

One page answers “where am I?” and “what now?”, so returning applicants reorient in seconds.

SOLUTION 04 · Document review

Tell applicants exactly what to fix.

A rejected document without an explanation creates uncertainty and extra support requests.

1. 01Use plain-language “needs correction” guidance.
2. 02Show a status for each document.
3. 03Place reviewer notes next to the relevant file.
4. 04Point applicants to where they can re-upload.

WHY IT WORKS

Correction becomes a single, specific action instead of a call to the admissions office.

SOLUTION 05 · Responsive design

Same clarity on a phone.

Long pages and small targets slow applicants who register on their phones.

1. 01Stack entry cards with individual actions.
2. 02Add copy buttons for account number and amount, with a clear payment deadline.
3. 03Collapse stage progress into one compact bar above the current task.

WHY IT WORKS

The same journey stays readable and actionable on a smaller screen.

Testing the solutions with real applicants.

Moderated remote tests on desktop and mobile prototypes, with 6 participants each, covered the full journey. A time-on-task comparison against the previous system showed registration was 50% faster. Source: usability test records, 2024/2025.

Designing beyond individual screens.

The redesigned journey gave applicants one consistent path from first visit to re-registration, and testing showed students and parents could finish it without help.